SALES CONDITIONS

The offer and trade policy of the goods suggested on this site (“m-missoni.com”)  are regulated by the present General Conditions of Sale. The purchased goods on m-missoni.com  are sold directly by NuvoSrl (“ The Seller), with Legal Head Office in Italy, Via Solferino, 40-20121 Milan, tax code and VAT n° 05967900969.

You can ask for any information to our assistance services by calling the Customer Service. If you need further information go to the Customer Service area. You can find information about orders and deliveries, refunds and product returns.  Please remember you can always contact the Seller, via e-mail to the following address: customercare@m-missoni.com

 

1 – OUR TRADE POLICY

1.1

The products on sale on the web site m-missoni.com are destined to the “Final Customers” 

1.2

When we talk about “consumer” we refer to any natural people who do not not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at m-missoni.com

Therefore, m-missoni.com invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with m-missoni.com nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.

 

1.3

In regard to the commercial policy described above, m-missoni.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

 

1.4

These General Sales Conditions exclusively regulate the offer, the acceptance and the forwarding of products purchase orders on m-missoni.com among m-missoni.com consumers and the Seller.

1.5

The General Sales do not regulate services offer or products sell from

 

2. HOW TO SIGN AN AGREEMENT WITH THE SELLER

2.1

Before proceeding with the products purchase, through the transmission of the order form, it will be require to carefully examine the General Sales Conditions, to print a copy for you and to save or to reproduce a copy for your personal usage.

2.2

To sig the purchase contract of one or more than one product on m-missoni.com, you have to fulfil the electronic order form and to send it to the Seller, via e-mail, by following the related instructions. Before proceeding to the transmission of the order form, it will be require to find and correct possible mistakes during data insertion.

2.3

In the order form there is a cross-reference to the General Sales Conditions and a recap of the information about the essential features of each ordered product and the related price (included all the taxes), about the payment methods you can use to purchase each product and about the purchased products delivery methods, about the shipping cost, about the condition of your right of return and about method and timing to return the purchased products.

2.4

With the telematics transmission of the order form, you implicitly accept and you will observe, these General Sale Conditions with the Seller.

2.5

With the transmission of the order form, you confirm to know and accept the General Sale Conditions and any further information into m-missoni.com, also called through link.

2.6

The contract is closed when the Seller, after the telematics receipt of the order form, he will send to you via e-mail a receipt confirmation of the purchase order, with the information already included into the same order form and indicated in the previous point.

2.7

The order form which collects your necessary data for goods delivery it will be archived in our data bank for the necessary timing to proceed with the order and following the terms of law. You can access at your order form by consulting the section Orders.

2.8

The language at disposal to sign the contract with the Seller is the Italian

2.9

It could happen that, even after the receipt of the order confirmation, the Seller will not proceed with your purchase orders due to force majeure or products not available. In this case the Seller will contact you immediately via e-mail by informing you it will not be possible to proceed with your order and he will explain you the reasons why.

If you have already pay for the goods, the Seller will refund you.

3. WARRANTIES AND PRODUCT PRICES INDICATION

3.1

The site m-missoni.com exclusively sell products branded “M Missoni” which have been legitimately purchased by the Seller directly from the producer.

3.2

All the products sold on the website are new and with no defects. The Seller does not sell products which are used, irregular or of under-valued quality respect to the related standard offered on the market.

3.3

The essential features of the products are presented on m-missoni.com inside of each product sheet. The images and colours of the products sold on m-missoni.com could not be perfectly correspondent to the real ones depending on the internet browser or used monitor.

3.4

The products prices could be revised and updated. Be sure about the final sell price before sending out the related order form.

3.5

The purchase requires coming from abroad countries could not be accepted by the Seller.

3.6

All the products come with their own hang-tag fixed with the single use seal. We kindly ask you not to remove the hang-tag and the related seal from the purchased products.

3.7

In order to apply your right to return goods, items must show the attached hang-tag and must not have been worn, washed or treated anyway and must not show any signs of use. Differently the Seller has the authority not to accept your products return.

3.8

The products are compliant with the in force Italian law.

The Seller cannot be responsible for violation of the present contract in case of lacking or unavailability of product, force majeure, interruption or definitive or partial strike of the means of transport or of the means of communication/informatics.

4.PAYMENTS

4.1

For the payment of the products and related delivery costs you can follow one of the procedure indicated in the order form.

4.2

In case of credit card payment, the financial information (for example, the credit/debit card number or the expire date) will be forwarded to Banca Sella or to other banks, through cryptographic record, which supply the related payment services at distance, without giving any access to third people. These information, in addition, will never be used by the Seller if not to complete the procedures related to your purchase or to proceed with the related refunds in case of goods return, upon your right to send the goods back, so when it is necessary to prevent or to inform Police about the board of frauds on m-missoni.com.

5. PRODUCTS SHIPMENT AND DELIVERY

5.1

To know the specific products’ shipment and delivery procedure, enter our Customer Service area. We kindly ask you to pay attention to the indications you’ll find in this section because they are part of the General Sales Conditions and once the order have been transmitted it’s understood you have taken vision and accepted all of them.

 

6. CUSTOMER SERVICE

6.1

You can ask for any information through our assistance services: contact our Customer Service at the email address: customercare@m-missoni.com

For any further information go to the Customer Service area.

 

7. RIGHT OF WITHDRAWAL

7.1

While fully respecting the rights of the Customer and to ensure complete satisfaction, The consumer has the right to terminate any contract, without penalty and without specifying the reason, within ten working days starting from the day of the receipt of products purchased on m-missoni.com

 

7.2

To withdraw the contract you have to fulfil the online return form, by clicking here, by inserting your personal data and the order code. You’ll receive and e-mail with all the information to proceed with the return.

You can find further information in the Customer Service section.

 

7.3

You’ll have to send the items back to the Seller by giving them to the courier for the delivery within 15 working days which will be calculated from the day of the goods receipt.

 

7.4

If you decide to use the courier indicated by the Seller in the return form, you’ll not have to pay for the return expenses. The payment of the expenses of the purchases’ items return will be done, in behalf of you, directly from the Seller, so you’ll be discharged from any payment duty towards the courier. Moreover, once you’ll have delivered the purchased products to the courier indicated by the Seller in the return form, the Seller will discharge you from any responsibility in case of loss of damage of the items during the transportation.

 

7.5

In case you decide to use a courier which is not the one suggested by the Seller, you’ll have to pay for the delivery expenses of the purchased items return.

 

7.6

The Right of Withdrawal-in addition to the respect of the terms and procedures described in the previous point 7.1, 7.2 and 7.3 – is considered correctly exercised if the following conditions have been completely respected:

-the return form must be correctly fulfilled within ten (10) working days from the time you received the goods;

-the purchased products must not be damaged and/or altered or used ;

-Items must be returned with all original tags, in their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

-the returned items must be delivered to the courier within fifteen (15) working days from the day you received the products.

 

7.7

If the Right of Withdrawal is exercised by following the terms and procedures described at point 7, the Seller will refund you the money already cashed for the products purchase by following the terms and procedures as expected by the General Sale Condition.

7.8

The money will be refund in the shortest time possible, in any case within thirty (30) days from the date that the Seller has been informed about the necessity to exercise his right of withdrawal; the Seller himself will manage the refund procedures, once verified the correct execution of the above indicated terms and conditions, as indicated at the point 8.

7.9 If the terms and procedures for the exercise of your right of withdrawal will not be respected , as indicated at point 7, you will not have the right to be refunded of the spent money; anyway, you will have the chance, at your own expenses, to receive the products in the status they have been sent back to the Seller. Otherwise, the Seller will have the right to hold the products, in addition to the money already pay to purchase them.

 

8. REFUND TIMING AND PROCEDURE

8.1

After the items return, the Seller will check the status of the items in relation to the conditions and terms indicated in the paragraph 7. In case the controls are positive, the Seller will send you via e-mail the related confirmation of the acceptance of your products return.

 

8.2

In case of no correspondence between the product recipient as indicated in the order form and the person who has made the payment of the ordered items, in case application of the right of withdrawal, the refund of the amount will be made by the Seller , in any case, in favour of the person who has made the payment.

 

8.3

The currency date of the re-credit is the same of the re-debit; so that you will not be subjected to any loss in terms of bank interests.

 

8.4

The seller indicates  UPS whose site is www.ups.com as courier for the goods return. Through UPS you can send the goods back to the Seller, without paying for the service. Accordingly to the refund terms and procedure for the use of the Right of Withdrawal, this procedure allows the Seller the direct payment, in your behalf, of the purchased products return expenses, by releasing you from any payment duty to the courier. This procedure allows also to track each package by releasing you of any responsibility in case of loss or damaged goods during the transportation.

8.5

In case you decide to use a different courier for the goods return, you’ll have to pay for the purchased products return expenses and you’ll be responsible for any loss or damage of products during the transportation, accordingly to the terms and procedures for the use of the Right of Withdrawal.

 

9. PRIVACY

9.1

MMissoni specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.

Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.

You can have information about our personal data usage at the section Privacy Information.

 

9.2

For any further information about the handling mode of your personal data on the m-missoni.com shop online you can send an e-mail to the following e-mail address: customercare@m-missoni.com or to the address of our legal department : Nuvo Srl Via Solferino, 40 – 20121, Milano, Italia.

 

10 - USE OF SITE

10.1

All contents of the website m-missoni.com (texts, images, fonts, graphic design, music, software, codes and format scripts) are exclusive property of m-missoni.com l and are protected by copyright. They cannot be reproduced in any way. Similarly, it is categorically forbidden any use of content and brands on the site (copy, reproduction, modification, transmission, publication or redistribution).

11. CHANGE AND UPDATE

11.1

The General Sales Conditions could be changed accordingly to possible regulatory modifications. The new General Sales Conditions will be valid starting from the publishing date on m-missoni.com

12. CHANGE AND UPDATE

12.1

The current General Sale Conditions are governed by Italian law.

12.2

For any civil dispute related to the General Sale Conditions the binding local authority is that of the court of the place of residence or domicile of the consumer, if situated in the territory of the Italian government.